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Networking and Network Management Consulting Services
We offer Network Management Professional Services specializing in large-scale implementations of
Smarts InCharge (certified)
Micromuse Netcool (certified)
Veritas Nervecenter (certified)
HP Openview (highly skilled)
Aprisma Spectrum (certified)
Our consultants provide
extensive network management configuration and integration services,
custom Unix shell/perl/expect scripting services, router configuration services, network design, and Microsoft Windows expertise. Certifications include
Cisco Certified Engineers
Microsoft Certified Professionals (MCP)
We Fix Broken Network Management Platforms! Are you having problems with an existing Smarts Incharge, Netcool, or other Network Management installation? Are you experiencing slow response or dropped connections in your routed/switched network? Let us salvage your investment! Headquartered in the southeast US (Raleigh, North Carolina), we have international and domestic clients from the United States to Australia.
Does your organizaion need to access duplicate IPs across multiple IP domains from a central snmp management station? We can provide a solution!
Ask us about Thawte Web of Trust and how to get your certificate for sending secure encrypted email! Please send an inquiry to
Professional Services for information and pricing on our consulting services, or contact us by telephone at +1 919-342-0249.
Home Home
Networking and Network Management Consulting Services
We offer Network Management Professional Services specializing in large-scale implementations of
Smarts InCharge (certified)
Micromuse Netcool (certified)
Veritas Nervecenter (certified)
HP Openview (highly skilled)
Aprisma Spectrum (certified)
Cisco Infocenter
Cisco Device Fault Manager (DFM)
Joe Williams
Our consultants provide extensive Unix shell/perl/expect scripting services, Router configuration services, network design/troubleshooting, and Microsoft Windows expertise. Certifications include
Cisco Certified Engineers
Microsoft Certified Professionals (MCP)
Are you having problems with an existing Smarts Incharge, Netcool, or other Network Management installation? Do you have issues with your network that are causing slow response and dropped connections? Let us salvage your investment! Headquartered in the southeast US (Raleigh, North Carolina), we have international and domestic clients from the United States to Australia.
Ask us about Thawte Web of Trust and how to get your certificate for sending secure encrypted email! Please send an inquiry to Professional Services for information and pricing on our consulting services, or contact us by telephone at +1 919-342-0249.
Netcool and Smarts consulting services in Raleigh, NC, throughout the US and internationally. Smarts InCharge and Micromuse Netcool as well as Cisco and other router configuration issues and Network troubleshooting. Do you need to be able to access duplicate IPs across multiple IP domains? We can help!
We have performed Smarts InCharge installations in the Southeast US, South Africa, and Australia for major telecommunications organizations, banks,
and transportation agencies. Complex integrations of Smarts InCharge and Micromuse Netcool with a variety of 3rd party products, including Infovista,
Sniffer Pro, Infinistream, UPS products, Database front-ends and back ends (Sybase, Oracle, and MySql), Symantec products, Foundstone scanning products,
and many others. Smarts InCharge eSuite expertise includes Availability and Performance Manager, Report Manager, Trap and Syslog Adapters, Oracle Adapter,
split topology implementations, custom coding to allow telnet and ping to multiple IP domains, and many other customized implementations.
Experience integrating Foundstone, Trendium, Infinistream, Sniffer Pro, Edgelink MUX, Powerlink and APC UPS units, Omnitronix, Transition Networks, Spectel devices, Avtec and Avaya traps. Discoveries including Vanguard routers, and experience creating manual connections for devices where physical connectivity was not discovered.
Developed custom code to perform mass changes and synchronization of 1700+ Vanguard routers. Script would perform password changes, update Daylight Savings Time Parameters, and standardize SNMP configurations across the entire network. All 1700+ router passwords and settings were updated AND configurations were backed up in under 2 hours. A simple password change to all routers took under 25 minutes.
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RTP Network Services, Inc. performs large scale Network Management implementations of Smarts/InCharge and Micromuse Netcool, as well as network analysis, troubleshooting, and custom tool development. RTPNET been in business since February 2002, and our senior consultants have over 20 years experience in the Information Technology field. We have performed consulting services for serveral Fortune 500 companies. Significant achievements:
Developed tool to track DNS changes across the entire organization. Tool output includes DNS issues, DNS changes, and Historical DNS lookups
Developed tool to track and report on switch port connections. Output includes switch listing with port connections by IP and MAC, as well as web-based lookup to accept IP or MAC address and output the physical switch connection. Full lookup of IP, MAC, and switch port connections take less than 1 second.IP addresses and machine names.
Analyzing network SNMP traffic, reducing traps by as much as 17,000 events every 24 hours
Adding Chronic and Event Storm detection with Automatic suppression/escalation of alarms, based on client requirements
Zero downtime upgrades of the network management platform
Resolving partitions in EMC/Smarts, providing a better root cause analysis of network issues
Automatically resolving duplicate IP issues for devices with multiple interfaces and connections to a back end private network
Providing tools to allow telnet and ping across multiple managed domains - resolution to enabling operators to ping any IP address from a single workstation
Modifications to manager behavior
Customize to automatically unmanage known unreachable ips.
Added context sensitive help to Notification Console
Force polling through common gateway (for routing), while receiving traps on separate gateway
Integration with custom ticketing system - autogenerates tickets, then displays actual ticket detail for alert
Integration of alarm with Frame Relay lookup database to auto pull up detailed station information for selected alerts
Event suppresion for long-term issues that should not be seen by operators - daily report of any suppressed events, with summary by class - built into configuration file, so custom code is not required for each alarm.
Securing servers via ssh
Provided method of replicating configuration changes between servers
Event suppression optin in EMC/Smarts via trap manager configuration - customized option
Adding Suppress and Discard capability for SNMP traps sent to an EMC/Smarts Trap Receiver with a one line configuration parameter in the trap_mgr.conf file
Enabled method to quickly suppress insignificant events and identify most likely root cause during major network outage, before EMC/Smarts has ability to determine root cause.
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